Reissuing a Card

To reissue a card:

1. Enter the case number in the Case Number field.

The Case Number must be a minimum of 8 characters long.
If the Case Number does not exist in the system, a message displays on the page stating that the exact match cannot be found.

2. Click the Retrieve Case button. The existing case number displays in the Case Number field. The case information also displays on the page.

For the state of South Dakota, a pop-up displays in the screen if a password is already assigned to the client and needs verification.

· Click the OK button in the pop-up to verify the password.

· Click the Cancel button to close the pop-up and return to the Retrieving the Case Number screen.

3. Click the Click To Swipe Card button. The POS terminal card reader displays.

4. Swipe the vault card in the POS terminal card reader and click the Add Card button

Enter the new vault card number in the Case Number field and click the Add Card button.

· You have 30 seconds to swipe the card in the POS card reader.

· Only Supervisors can enter in the card number in the Case Number field.

A confirmation message displays on the top of the page stating that the card is successfully issued. The new card number displays in the Card # field in the page.

Click the Clear button to clear case number if you incorrectly entered it in the Case Number field and to re-enter it again.