Show

Resetting a PIN

To reset a PIN:

In the PIN Information section of the Case Information - Card Tab page:

1. These fields automatically populate in the PIN Information section:

a. PIN Selected changes to No until the client selects a PIN.

b. # Times Changed increases by 1 to track the number of times a client’s PIN was changed.

c. Last Changed with the last date the client’s PIN was changed.

d. Failed Attempts with the number of times a client failed to enter their correct PIN.

2. Select a method to reset the PIN from the drop-down list next to the Method field.

· Method values vary depending on your State’s business rules.

· A PIN can only be reset if the client’s card status is Active and the PIN carries over for your State. (If the PIN does not carry over, see Issue a New Card to a Client via Mail or Issue a New Card to a Client Using Vault Cards.

· For the state of South Dakota, the Case Information - Card Tab page displays a pop-up asking to verify the password for the Account #. Click the OK button in the pop-up to verify the password or click the Cancel button to close the pop-up.

3. Click the Reset PIN button. A confirmation message displays in the page stating that the PIN reset is successfully initiated and that the client can now select a PIN.