The Replace a Client Card via Mail function allows you to replace a client’s card in webADMIN using the manual or automatic re-issue via mail method. The card replacement method you use is based on your State’s business rules.
To access the auto and manual card re-issue function:
1. Enter the card number into the Card # field in the Client Search section of the Client / Transaction Search page and click the Search button.
o If the card is linked with a single agency, the Case Information - Card Tab page displays for the card number provided and allows you to auto re-issue a card.
o If the card is linked with more than one agency, the Case/Client List page displays for the card number provided. Click the Case # link in the Case/Client List page. The Case Information - Card Tab page displays for the selected case number.
You can perform the following tasks:
· Issuing the PIN (To issue the client's PIN)