The card Fee Amount (determined by the State) and the Benefit to Charge fields display in the Case Information - Card Tab page only if your State charges a fee to replace a client’s card.
The Manual Card Re-issuing page allows you to manually replace the lost, stolen, or damaged card for the client.
To manually re-issue a card to the client:
In the Case Information - Card Tab page:
1. The following fields automatically populate in the Current Card Information section:
o Card # with the PAN number embossed on the EBT card.
o Card Status with Active or Inactive (State determines).
o Issue Date with the current date.
o Cash Restrictions with None (may default to ATM Only or POS Only depending on your State’s business rules).
o # Permanent Cards Issued increases by 1 to track the number of cards issued to a client.
o Mailing Indicator with Client (State determines).
o Last Updated with the date and time the card was replaced.
o Updated By with the ID of the user who replaced the card.
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The card Fee Amount (determined by the State) and the Benefit to Charge fields display in the Case Information - Card Tab page only if your State charges a fee to replace a client’s card. |
2. Verify the card status in the Card Status field.
3. Click the Replace Card button. The Replace Card page displays.
See Also: